Privacy Policy

Handy Works NI

1. Introduction

Handy Works NI is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or contact us regarding handyman and home maintenance services.

By using our website, you agree to the terms of this policy.

2. Information We Collect

When you contact us or submit an enquiry, we may collect:

Your name
Phone number
Email address
Postcode or address
Details about the work required (e.g. furniture assembly, wall panelling, repairs)

We only collect the information necessary to respond to your enquiry and carry out our services.

3. How We Use Your Information

We use your information to:

Respond to enquiries
Provide quotations
Arrange appointments
Carry out handyman and maintenance work
Maintain internal job records

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Payments

Payments for services are processed securely. We do not store sensitive payment information on our website.

5. Cookies

Our website may use basic cookies to:

Improve website functionality
Monitor website performance
Enhance user experience

You can disable cookies in your browser settings if you prefer.

6. Data Protection

We take reasonable steps to protect your personal data from unauthorised access, loss, misuse, or disclosure.

Your information is stored securely and accessed only when necessary to provide our services.

7. Third-Party Services

We may use trusted third-party providers for:

Website hosting
Email communication
Website analytics

These providers only process data as required to support our business operations.

8. Data Retention

We retain personal information only for as long as necessary to:

Complete the requested work
Maintain business and accounting records
Comply with legal obligations

After this period, your data will be securely deleted.

9. Your Rights

Under UK data protection law, you have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data (where legally permitted)
Withdraw consent to marketing communications

To exercise these rights, please contact us using the details below.

10. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact:

Handy Works NI
Ballyclare
United Kingdom, BT39

📞 +44 7443 323742
📧 info@handyworksni.co.uk